At Trendwing Fashion, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return process. Please review our return policy below to understand how returns are handled.
1. Eligibility for Returns
You can return products within 7 days from the date of delivery.
The item must be unused, unwashed, and in original condition with all tags attached.
The product must be returned in its original packaging, including any accessories, labels, or free gifts that were included with the order.
2. Non-Returnable Items
Certain items are non-returnable. These include:
- Products that are used, damaged, or altered in any way.
- Products that are not in their original condition or are missing parts.
- Personalized or custom-made items.
- Gift cards or vouchers.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at trendwingfashion@gmail.com or call us at +91-8178686218 within 7 days of receiving your order.
- Provide Information: Include your order number, the product(s) you want to return, and the reason for the return.
- Return Authorization: We will guide you through the return process and, if your return is approved, provide you with a return authorization and instructions.
- Return Shipping: You are responsible for the return shipping costs, unless the return is due to a defective or incorrect item.
4. Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return policy conditions.
If the return is approved, we will process a refund to your original payment method.
Refunds will be issued within 7-10 business days after the return is received and inspected.
Refunds will be issued within 7-10 business days after the return is received and inspected.
If you wish to exchange an item for a different size, color, or product, you can follow the same return process and place a new order for the exchange item. Please note that you will be responsible for any difference in price or shipping charges.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will arrange for a return or exchange of the product at no additional cost to you. You may be asked to provide images of the damaged or defective item for verification
7. Cancellations
If you wish to cancel your order, please contact us as soon as possible. If your order has not been shipped yet, we will cancel it and issue a full refund. If the order has already been shipped, you may return the product following our return process.
8. Refund Method
Refunds will be processed to the original payment method. If the original payment method is unavailable, we will issue a store credit or voucher.
9. Contact Us
Company Name : Trendwing Fashion
Email: trendwingfashion@gmail.com
Phone: +91-8178686218
Address: plot no 64,65, Shiv Shakti Nagar, Bundi , Rajasthan,323001